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NVivo 2017

Unfortunately, this agreement expired on the and is unavailable for purchase at this time.

THIS IS THE 2017 AGREEMENT, ONLY VALID UNTIL 30 JUNE 2022 Analyse data, discover patterns, identify themes, glean insight and draw meaningful conclusions.

Key Facts

New NVivo now available - see Product Information tab


  • Heavily discounted pricing for the academic community
  • Fixed pricing for 3 or 5 years (depending on term you choose)
  • Site licence
  • Free major software upgrades at the time they are released
  • Service packs are available free of charge to all NVivo users, and can be downloaded from the QSR website.

Important dates

Agreement Start: 1 July 2017

Agreement End: 30 June 2022

Subsequent invoice date: annually three months in advance of the anniversary of licence start date

Licence Type

Site Licence

Commitment Period

Institutions will be committed to the licence for a three or five year period.


You can test the latest version of NVivo with a free trial. This is fully functional software that can be used for a 14 day period. Download it from the QSR website.

Eligible Institutions

Higher and Further Education, Research Councils, Associated Sites, Charities in the United Kingdom and Third Level Institutions in Ireland

Background Information

This Agreement has been negotiated by Chest in response to a need within the Education community.

Product Information

Supplier Details

Licensor: QSR International (UK) Ltd, registered in England and Wales (company number 6906225), The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury, Cheshire WA4 4FS.


  • Academia Ltd
  • Pugh Computers Ltd
  • QSR International (UK) Ltd

Product Description

New NVivo now available

The new version of NVivo, launched by QSR in March 2020, is now available through Chest.  This new version is just called 'NVivo', it has no model number, but it succeeds 'NVivo 12'.  Any institution wishing to upgrade to the new NVivo will be required to sign a declaration that ensures Chest customers can use the new features whilst QSR protects and reassures you from a compliance, security, GDPR and data protection perspective.  Find the document here, please complete and return to help@chest.ac.uk; we will pass to QSR who will rapidly arrange access.  

Please see 'Some Further Info on NVivo' below for more information on older versions of NVivo (12 and 11)


NVivo is software that supports qualitative and mixed methods research. It lets you collect, organise and analyse content from text, images, video, audio, emails, spreadsheets, online surveys, web and social media data in virtually any language. The QSR NVivo Chest Agreement 2017 offers two elements, NVivo and NVivo Collaboration Server (previously known as NVivo Server and NVivo for Teams).

New to NVivo? Visit the NVivo Customer Success Centre - there's something for everyone. And Research Ready helps all users get their research prepared to prevent issues with importing and coding once in NVivo.

There are two levels of NVivo available, Pro and Plus, as well as NVivo Mac.

NVivo Pro supports the widest range of data sources. Ask complex questions of your data with advanced data management, query and visualization tools.

NVivo Plus offers all the functionality of NVivo Pro for Windows, plus, powerful social network and research automation tools for deeper understanding of social themes and sentiments.

Built specifically for Mac users, NVivo Mac is the best native Mac application for qualitative and mixed-methods data analysis allowing you to unlock insights from large volumes of research data.

Visit NVivo Products for more information on NVivo Pro, NVivo Plus and NVivo Mac.

NVivo Server (aka NVivo for Teams)

NVivo Server is a server-side application that manages NVivo for Windows projects in a centralized database repository—allowing users to work on the same project at the same time. NVivo Server, also known as NVivo Collaboration Server and NVivo for Teams, can help your organization to:

  • Streamline project management—users can store all NVivo projects in a central database repository on NVivo Server. You can monitor, maintain, backup and keep track of all projects in one secure location.
  • Promote collaboration—team members can work in the same project at the same time, and see each other's updates as they work. To speed things up, large sources such as datasets can be analyzed by multiple researchers at once.
  • Enhance security—role-based permissions cater for different levels of server access. Specified users (or groups) can create new projects while others can only view and edit existing projects. In individual projects, Project Owners can assign user roles to control access. Users access the server using authenticated Windows login credentials.
  • Work with small or large projects—NVivo Server projects, unlike standalone NVivo  for Windows projects, can be larger than 10GB—project size is only limited by available storage capacity.
  • Setup and manage user access with the easy-to-use browser-based NVivo Server Manager.

Click here to learn more about NVivo and NVivo Server, click here for system requirements. This page explains what is installed when you install NVivo Server and provides information about unsupported configurations. This page explains user access.

NVivo Plus FE Classroom Licence

The NVivo Plus FE Classroom Licence is a one or three year licence that entitles your institution to:

  • Install NVivo Plus on up to 20 named machines in one classroom or lab;
  • Put two staff members through an NVivo certification course;
  • Provide students with access to purchase their own copy of NVivo at 10% off standard education pricing.

Read more about the NVivo Plus FE Classroom Licence here

NVivo Certification Program

Your NVivo Chest Agreement now includes two credits per licence year to enable nominated staff members to train to become NVivo Certified Experts through the Licensor’s NVivo Certification program. These two credits per Licence Year are included in the Fee; there is no additional charge for them. 

Some further information on NVivo

Q: Why do we have to complete the form to get the latest keys?
A: The form is really about enabling the new version of NVivo.  Collaboration Cloud requires the new version so it’s a pre-requisite in that regard. People can still use 12 but 12 doesn’t support the Collaboration Cloud. Also worth noting is that once you’ve saved a project from the new version it will no longer be possible to open it in 12. The new version will open projects from all old versions but not vice-versa.

Q: How about home users?
A: In terms of home users QSR now have multiple deployment models so that you have a bit of choice as to the best way to do it. Details can be found here: https://help-nv.qsrinternational.com/20/win/Content/about-nvivo/ela-admin.htm

Q: Will we still be ok to use the older versions under the licence agreement, as well as the newer version?
A: there’s no problem with still using the older versions. QSR have ceased support of 10, and 11 will cease support when they bring the next version out (whenever that is). On that basis it is probably time to encourage users away from 11.  Users don’t lose anything by moving and the projects will all get updated automatically to the latest version with no data loss when they make the move.  Obviously all development resources are now dedicated to the new version and so there will be no improvements in 11 or 12 and in order to use Collaboration Cloud you need to be on the latest version

Q: Where and when may data be moved and/or hosted elsewhere?
A: NVivo is all kept on the device – it never goes into the Cloud. The only data that goes into the Cloud from NVivo itself is the logon details for the portal – email and name.  Collaboration Cloud and Transcription services are both cloud-based. For this data, hosting is on Microsoft Azure servers that sit within the EEA (Netherlands). The failover that’s in place through Microsoft’s hosting is based in Ireland. No data would leave the EEA. It is GDPR compliant and a secure encrypted environment.

Q: Do I get one key for Windows and another for Mac?
A: The Windows key activates the Mac version. The Mac key doesn’t activate the Windows version. So QSR only issue the one (Windows) license key for Chest accounts since then they can activate both with it. 

Q: How about overseas researchers?
A: If you have a need to support researchers outside of UK&I then please contact Simon Taylor at QSR (s.taylor@qsrinternational.com) for details on options.  Essentially however it's not about where the software is, it is about where the users are, so remotely accessing the software from overseas is included in this.

Q: Is there a download link for the installer that we can apply to the version on our network?
A: The version that you can download from https://portal.mynvivo.com/account/downloads is always the latest release (requires log in to the portal)

Q: Can we install NVivo in an Azure Virtual Desktop environment within one of our organisation’s Azure subscriptions?
A: As long as the restrictions on territory – i.e. users must be UK-based – then there's no problem from a licensing point of view with using Azure Virtualised Desktops. Worth noting that NVivo is not directly supported in that environment however: there's no reason why it shouldn’t work but given how active NVivo is at accessing it’s back-end data there may be performance issues. QSR would suggest some User Acceptance Testing be carried out first

Service and Support


You can test the latest version of NVivo with a free trial. This is fully functional software that can be used for a 14 day period. Download it from the QSR website.

Product Documentation

  • A wide range of materials to assist Network Administrators and users can be found at the QSR Technical Resource Centre.
  • Tutorials are animated demonstrations that show users how to create and set up a project. They're built into the software and can be accessed from the Help menu or from the QSR website.
  • The software's 'Help' section contains an overview of the QSR product and detailed step-by-step 'how to' instructions for working with the software. Again, this information can be accessed from the Help menu in the software.
  • Communicate with other QSR software users in QSR's Forum.
  • Refer to the QSR website for frequently asked questions and answers (FAQs) about NVivo.

Training and Training Materials

QSR can put organisations in touch with an expert team of trainers and consultants to help users get the most out of their QSR software. A range of services can be provided, from one-on-one consulting to group workshops on site. These services are not included in the Chest agreement and are provided for an additional fee. Contact QSR directly via training@qsrinternational.com for further information and pricing.

Technical Support

Support will be provided by QSR via a single named contact and two named deputies for each product licensed. QSR support can be contacted at:

Online Support page: www.qsrinternational.com/Support

Contact QSR Support regarding a technical issue: http://www.qsrinternational.com/nvivo/contact-us/contact-support

Supplier Web Address


System releases, new versions and functionality

From time to time, QSR will release service packs for its software to address issues or provide minor enhancements. These service packs are available free of charge to all NVivo users, and can be downloaded from the QSR website.

Major Software Releases
An important benefit of the Chest Agreement is that you receive free major software upgrades at the time they are released. So while your NVivo Agreement is current for example, you'll receive every major version of NVivo that is released


NVivo is developed for use on Windows and Mac operating systems.

Method of delivery of product

Licence keys will be sent to the named Admin Contact at the Licensed Site by QSR International only after the completed order form has been submitted, processed and forwarded to QSR or your nominated reseller.

In following years QSR will send licence keys to the named contact within 2 weeks of the anniversary date of the licence. If you have not received your licence keys within this time, please contact Chest Help or your dedicated Account Director at QSR International, Simon Taylor, on 01925 358101.

If for any reason any of the contacts as detailed on the QSR Chest Agreement Order Form change, please inform Chest Help.

Useful resources

Coming soon: Citavi

We will shortly be making Citavi, the all-in-one referencing and note-taking application designed for academics at all levels and in all disciplinesavailable through Chest.  If you want to learn more in the meantime please click on the below image to access the recent "Speed up the publishing process with Citavi and NVivo" webinar.

Webinar front page


Find out about the new NVivo, Collaboration Cloud and Transcription

On the 17 July 2020 QSR ran a webinar aimed at Admins and IT folk (rather than users) looking at the new NVivo, Collaboration Cloud and Transcription.  Click on the below image to watch the recording.

Image of the front screen of the webinar recording

Click on the below image to see NVivo's latest brochure

Brochure image

Click on the below image to watch a 90 second video about NVivo Transcription.
NVivo Transcription video snip

Thumbnail of the cover of the NVivo Classroom flyer NVivo Plus Classroom Licenses for FE

Ensure your students are workplace ready by teaching with best-in-class technology.

Download the flyer

Price Banding

Price Banding for QSR NVivo as determined by Chest and QSR using institution banding by sector, and by combined academic staff and student FTE count as in this table.

HE and Irish sites have been placed in bands can find their band here - Site Banding. Other sites should contact Chest help.

Sector Band FTE Count
HE Institutions in the UK A Up to 5,000
B 5,001 - 6,500
C 6,501 - 10,000
D 10,001 - 18,000
E 18,001 or more
FE Institutions in UK F Up to 2,999
G 3,000 - 6,499
H 6,500 - 9,999
I 10,000 or more
Institutions in the Republic of Ireland J Up to 3,000
K 3,001 - 6,500
L 6,501 - 10,000
M 10,001 - 18,000
N 18,001 or more
Not-for-profit organisations P Up to 2,999
Q 3,000 - 6,499
R 6,500 - 9,999
S 10,000 or more

Terms and Conditions

The Chest Order, together with the Licence Terms and Conditions, and any exceptions listed below, create a legally binding contract between your institution, organisation or company and the Licensor. Therefore please read the terms and conditions carefully and only submit a Chest Order if its terms and conditions are acceptable to your institution, organisation or company and you have the authority to make the financial commitment shown.

Licence Type

This Site licence is subject to the terms and conditions for the Standard Chest Licence for Software (June 2011). There are some specific rules that apply to the use of Software outside the territory of the United Kingdom and the Republic of Ireland which are detailed at the bottom of this page.

Copying of the Software is allowed in accordance with the terms and conditions for the Standard Chest Licence for Software.

Payment Terms

Jisc will invoice Licensed Institutions for the initial fee on receipt of a completed order. Sites will then be invoiced annually three months in advance of the anniversary of their licence start date until the end of their chosen Commitment Period.

You are advised that because of the requirement for Jisc to collect monies due before the anniversary date two charges may initially fall into one academic accounting year.

Chest is an Enterprise of Jisc. All Purchase orders must be made out to Jisc, 4 Portwall Lane, Bristol, BS1 6NB to cover all charges plus VAT.

All terms contained in a PO are expressly rejected and do not form part of the Licence or vary the Licence terms in any way.

Payments are due within thirty days of invoice date; recipients of late payments are entitled to interest in accordance with UK statutory provisions.

Termination Clauses

At the end of the Period of Agreement, if there is no new Agreement between QSR and Chest or a new Agreement directly between the Licensed Site and QSR, then Licensed Sites are required to remove all copies of QSR Products from their systems - including personal machines which have been loaded with a copy of the software - at the expiry of their Licence (Commitment) Period.

Location and Use Permissions

The product(s) may be used by any Authorised User of the Licensee for Educational Purposes which includes the administration and management of the licensee’s educational and research operations. These permissions are described in the terms and conditions for the Standard Chest Licence for Software.

Students Yes
Academic Staff Yes
Non-Academic Staff Yes
Administration and management Yes
Staff home use rights Yes
Student home use rights Yes
Installation on Hosted Server Yes

Personal Licences

Only site licences are available under this agreement. If you would like to purchase a personal licence for NVivo then we recommend that you refer to the QSR website or contact QSR directly via email at info@qsrinternational.com.

Exceptions to the Terms and Conditions

Use of Software outside the territory of the United Kingdom and the Republic of Ireland

The use of Software outside the territory of the United Kingdom and the Republic of Ireland (the Territory) by your Authorised Users temporarily working outside the Territory is allowed provided the Software is only installed on the Authorised Users’ personally-owned computers or on computers provided to them by you. Your Authorised Users are responsible for preventing third-party use whilst they are outside the Territory and for ensuring that Software is not loaded onto any other machine whilst they are outside the Territory. They must also still conform to the terms, conditions and restrictions on use stipulated in this Licence Agreement.

Staff and students at legal entities that are 100% owned by you, including overseas locations (that is, outside the Territory), must be included in the total of your staff and student FTE count when determining your charge band (see the first table displayed at 5 above). Where a legal entity that is 100% owned by you, and is included in the total of your staff and student FTE count when determining your charge band, and is outside the Territory (that is, outside the UK and the Republic of Ireland), then the nation state where that legal entity is located shall be included in the definition of “the Territory”.

The Licensor and you both acknowledge that Authorised Users making use of Software outside the Territory may do so for a period of up to three months. Use of Software outside the Territory for any longer period is not allowed, save but by specific written authorisation from the Supplier*. Such authorisation may be by letter, fax, email or similar method of electronic communication and shall be communicated to an applicant Authorised User by the Licensor direct. Eduserv shall be sent a copy of the relevant authorising communication by the Licensor.

*This applies to Authorised Users travelling overseas for periods of longer than three months.  Where the user is permanently based overseas and not part of any of the above categories, they will require a separate licence.  Contact help@chest.ac.uk for further information or clarification.

Products and Pricing

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