1 July 2017 -30 June 2022 Print

Analyse data, discover patterns, identify themes, glean insight and draw meaningful conclusions

This Chest Agreement offers an unlimited site licence to the latest version of NVivo qualitative research software. With purpose built tools for classifying, sorting and arranging information, the software allows users to analyse data and discover patterns, identify themes, glean insight and develop meaningful conclusions.

Key Facts

Benefits of this agreement

  • Heavily discounted pricing for the academic community
  • Fixed pricing for 3 or 5 years (depending on term you choose)
  • Site licence
  • Free major software upgrades at the time they are released
  • Service packs are available free of charge to all NVivo users, and can be downloaded from the QSR website.
  • Agreement now includes two credits per Licence Year to enable nominated staff members to train to become NVivo Certified Experts.

Important dates

Agreement Start: 1 July 2017
Agreement End: 30 June 2022

Eligible Institutions

Higher and Further Education, Research Councils, Associated Sites, Charities in the United Kingdom and Third Level Institutions in Ireland

Background Information

This Agreement has been negotiated by Eduserv in response to a need within the Education community.

Product Information

Supplier Details

Owner: QSR International (UK) Ltd


  • Academia Ltd
  • Pugh Computers Ltd
  • QSR International (UK) Ltd

Product Description 


NVivo is software that supports qualitative and mixed methods research. It lets you collect, organise and analyse content from interviews, focus group discussions, surveys, audio and now, social media and web pages. The QSR NVivo Chest Agreement 2017 offers two elements, NVivo and NVivo for Teams (previously known as NVivo Server).

There are three levels of NVivo available, Starter (not available to HE), Pro, and Plus, each giving you additional functionality over the previous level.

NVivo Starter is simpler software for qualitative research, so you can spend your time finding insights, not learning software. Whether you're new to qualitative research or you need to analyze and understand text like interview transcripts, documents or articles, you'll be up and running quickly with NVivo Starter.

NVivo Pro
supports the widest range of data sources. From text to surveys and social media, it offers advanced data management, query and visualization tools, so you can ask complex questions of your data.

NVivo Plus offers all the functionality of NVivo 11 Pro for Windows, plus, innovative social network analysis tools and research automation features. Visualize, analyze and understand social network structures. Let NVivo automatically discover emerging themes and sentiment in a matter of minutes. You'll find smarter insights faster with NVivo Plus.

Visit NVivo Products for more information on NVivo Starter, NVivo Pro and NVivo Plus.

NVivo for Teams allows you to combine the powerful analysis tools of NVivo 11 for Windows with NVivo for Teams to experience streamlined, secure research collaboration. Suited to teams of various sizes, NVivo for Teams is the ideal solution for complex research projects with larger volumes of data. Your team will make informed decisions faster with NVivo for Teams.

For more details see NVivo for Teams.

NVivo Certification Program

Your NVivo Chest Agreement now includes two credits per licence year to enable nominated staff members to train to become NVivo Certified Experts through the Licensor’s NVivo Certification program. These two credits per Licence Year are included in the Fee; there is no additional charge for them.

Pricing and Ordering


Price Banding as determined by Chest and QSR. To find your band see the PDF - Site Banding.

Annual fees excluding VAT.

NVivo Starter, NVivo Pro and NVivo Plus Site Licences

NVivo Pro includes NVivo Starter

NVivo Plus includes Pro and Starter

Upgrading from NVivo Pro to NVivo Plus? See details below.

NVivo for Teams fees includes software maintenance and the number of Client Access Licences (CALs) required to connect with NVivo Desktop. An NVivo for Teams licence includes support to run the software in a Virtual Machine (VM) environment. It is a prerequisite of purchasing an NVivo for Teams licence that the Licensee must have already purchased, or purchase with the NVivo for Teams Licence, a Licence for NVivo Desktop Software.

Upgrading from NVivo Pro to NVivo Plus

If you decide to upgrade to NVivo Plus during the term of your licence then complete a new Chest Agreement Order Form ticking the ‘upgrade to NVivo Plus’ box. Your fee (the difference between NVivo Pro and Plus) will be pro-rated for the current year and in subsequent years you will be charged the new licence fee.


QSR are able to raise prices by up to 5% on an annual basis or upon the release of a new product version. However, this will ONLY impact on new sites joining after the price increases.  Existing sites will continue to pay the pricing agreed at time of signing the licence form.

Payment Terms

Eduserv will invoice Licensed Institutions for the initial fee on receipt of a completed Licence. Sites will then be invoiced annually three months in advance of the anniversary of their licence start date until the end of their chosen Licence/Commitment Period. All payments must be made to "Eduserv" within 30 calendar days of the date of invoice.

You are advised that because of the requirement for Eduserv to collect monies due before the anniversary date two charges may initially fall into one academic accounting year.

Agreement Period

Start date: 1 July 2017      End date: 30 June 2022

Commitment Period

Institutions will be committed to the licence for a three or five year period.

How to Order

One copy of the Chest Order Form and one Purchase Order made out to 'Eduserv' for the licence fee must be completed and returned:

  • By email to: help@eduserv.org.uk or
  • By post to:

    Royal Mead
    Railway Place
    BA1 1SR

Licence Information

Licence Type

Site licence with normal Eduserv Standard Terms and Conditions of use. Copying of the Software is allowed at any licensed Institution for use in accordance with the Eduserv Standard Licence Conditions for Software.

The Eduserv Standard Terms and Conditions entitle Authorised Users to use the software off-campus on PCs owned by either the institution or themselves. The restrictions on use and distribution of the software still apply when used in this way. In particular Section 13 of the Chest Order Form

The Chest Standard Terms and Conditions entitle Authorised Users to use the software off-campus on PCs owned by either the institution or themselves. The restrictions on use and distribution of the software still apply when used in this way.

Users are allowed to use the Licensed Products on computers owned by either the Licensed Institution or themselves. However, such use and distribution of the Products remains governed Standard Terms and Conditions of the Agreement and any User using the Products must have signed a copy of 'User acknowledgement of third party rights', or a similar generic document provided by the Licensed Institution, to say that they have been informed of, and will abide by, the obligations therein.

Use of Products outside the territory of the United Kingdom and the Republic of Ireland by Users from Licensed Institutions temporarily working outside that territory is allowed provided the Licensed Products are only installed on the Users personally owned computers or on computers provided to them by the Licensed Institution.

Users are responsible for preventing third-party use whilst they are outside the territory and for ensuring that Products are not loaded onto any other machine whilst they are outside the territory. They must also still conform to the terms, conditions and restrictions on use stipulated in this Licence. Users making use of Products outside the territory of the United Kingdom and the Republic of Ireland may do so for a period of up to three months.

Use of Products outside the territory for any longer period is not allowed, save but by specific written authorisation from QSR. Such authorisation may be by letter, fax, email or similar method of electronic communication and shall be communicated to an applicant User by QSR direct.

Termination Clauses

At the end of the Period of Agreement, if there is no new Agreement between QSR and Eduserv or a new Agreement directly between the Licensed Site and QSR, then Licensed Sites are required to remove all copies of QSR Products from their systems - including personal machines which have been loaded with a copy of the software - at the expiry of their Licence (Commitment) Period.

Location and Use Permissions

Students Yes
Academic Staff Yes
Non-Academic Staff Yes
Staff home use rights Yes
Student home use rights Yes
Access via Citrix, Terminal Server Yes

Personal Licences

Only site licences are available under this agreement. If you would like to purchase a personal licence for NVivo then we recommend that you refer to the QSR website or contact QSR directly via email at info@qsrinternational.com.

Service and Support


You can test the latest version of NVivo with a free trial. This is fully functional software that can be used for a 30 day period. Download it from the QSR website.

Product Documentation

  • There is a wide range of materials available to assist Network Administrators and users. These can be found at the QSR Technical Resource Centre.

  • Tutorials are animated demonstrations that show users how to create and set up a project. They're built into the software and can be accessed from the Help menu or from the QSR website.
  • The software's 'Help' section contains an overview of the QSR product and detailed step-by-step 'how to' instructions for working with the software. Again, this information can be accessed from the Help menu in the software.
  • Communicate with other QSR software users in QSR's Forum.
  • Refer to the QSR website for frequently asked questions and answers (FAQs) about NVivo.

Training and Training Materials

QSR can put organisations in touch with an expert team of trainers and consultants to help users get the most out of their QSR software. A range of services can be provided, from one-on-one consulting to group workshops on site. These services are not included in the Chest agreement and are provided for an additional fee. Contact QSR directly via training@qsrinternational.com for further information and pricing.

Technical Support

Support will be provided by QSR via a single named contact and two named deputies for each product licensed. QSR support can be contacted at:

  • Phone: UK - 01925 357960
  • Fax: UK – 01925 357980
  • Email: emea@qsrinternational.com
  • By post to:

    QSR International UK Ltd
    Vanguard House
    Keckwick Lane
    WA4 4AB

Online Support page: www.qsrinternational.com/Support

Contact QSR Support regarding a technical issue: www.qsrinternational.com/Support/Contact-Support

Supplier Web Address


System releases, new versions and functionality

From time to time, QSR will release service packs for its software to address issues or provide minor enhancements. These service packs are available free of charge to all NVivo users, and can be downloaded from the QSR website.

Major Software Releases
An important benefit of the Chest Agreement is that you receive free major software upgrades at the time they are released. So while your NVivo Agreement is current for example, you'll receive every major version of NVivo that is released


NVivo is developed for use on Windows and MAC operating systems.

Method of delivery of product

Licence keys will be sent to the named Admin Contact at the Licensed Site by QSR International only after the completed order form has been sent to help@eduserv.org.uk, processed and forwarded to QSR or your nominated reseller.

In following years QSR will send licence keys to the named contact within 2 weeks of the anniversary date of the licence. If you have not received your licence keys within this time, please contact help@eduserv.org.uk or your dedicated Account Director at QSR International, Melanie Farrell on 01925 357 961.

If for any reason any of the contacts as detailed on the QSR Chest Agreement Order Form change, please inform help@eduserv.org.uk.

Get in touch

0300 121 0878

Chest Agreement General

Calls to 0300 numbers are charged at the same rate as calls to normal home or business landlines.

Contact Form

Chest Help