1 August 2017 -31 July 2020 Print

A gray literature database of current sources of cutting-edge research and information

Original cutting-edge, high-quality research and materials from prominent professional sources Devoted to curating and indexing hard-to-find content from authoritative sources, PsycEXTRA® allows researchers to go beyond traditional peer-reviewed research materials. Discover the latest conference proceedings, newsletters, reports, patient-oriented factsheets and brochures, magazines, monographs, standards and guidelines, and more.

Key Facts


  • Shared savings in excess of £4 million

  • Option to switch provider annually 

  • One or 3 year commitment

Important Dates

Agreement start date: 1 August 2017

Agreement end date: 31 July 2020

This Agreement is of 3 years duration. Institutions may join the agreement at any time during the agreement period. They may take a single year licence (expiry at next anniversary date) or licence up to three years (Note: this option expires after 1 August 2018) 

Eligible Institutions

Universities, colleges and other learning, educational and research bodies in the UK and Republic of Ireland.

Other organisations aligned with Eduserv’s charitable objectives of supporting education, research bodies and the public sector may ask to participate in the Agreement. Eduserv will liaise with the Supplier about any such requests.

FTE Counts are based upon HESA Statistics Table 2 for 2015/16 (the latest available at the time of contracting) or or FE and Ireland equivalent. Institutions once banded remain in this band for the duration of the agreement irrespective of whether their actual FTE count changes during that time. 

Background Information

Continuation of the previous popular agreement for these essential resources.

Product Information

Supplier Details

Owner: American Psychological Association (APA) 750 First Street NE, Washington, DC 20002-4242

Service Providers: APA, EBSCO, Ovid Technologies, ProQuest 

Product Description

PsycEXTRA® is a gray literature database that provides access to current sources for cutting-edge research and information before or outside of the peer review process. Almost 327,000 Bibliographic and full-text records are available for document types such as conference papers, grant information, policy statements, consumer brochures, newsletters, pamphlets, patient education materials, and more. PsycEXTRA provides extensive coverage of psychology and interrelated fields. With 70% or more being full text and nearly 30,000 records added yearly, PsycEXTRA is a tremendous value for libraries interested in obtaining useful and unique content for their collections.

There is no overlap records with PsycINFO.

Access and Identity Management Solution

Key: Yes Available, No Not available

Solution APA
IP address range





OpenAthens (SAML





Shibboleth (SAML)










Username / Password







SSO Authentication
Patron ID Files
Patterned ID 
URLs with credentials embedded
Hidden scripts on perl for direct authentication
Referring url
My Research

*APA is prepared to move to Shibboleth as soon as there is a sufficient number of institutions in the Shibboleth Foundation to support testing

Technical Function Specification

Please refer to  the technical responses provided by the Service Providers in the Comparison Table.

Key: Yes Available, No Not available, £ additional cost, N/A – Not applicable

Technical Function 




Full Text Linking



All providers compliant

Federated Searching

Z39.50 protocol 


All providers compliant




All providers compliant


All providers compliant


All providers compliant

Metadata Standards

Dublin Core


Most providers compliant



Most providers compliant



Most providers compliant

Embargo Periods



Digital Preservation







Usage Statistics



All providers compliant



All providers compliant


Web Content Accessibility Guidelines


Most providers compliant

Personalisation features

See Service Provider Comparison Table for full details

Service Levels

See Service Provider Comparison Table for full details


Frequency of data upload:

  • APA PsycNET - twice weekly
  • EBSCOHost - daily
  • OVID - Data is loaded on to the Ovid servers according to the frequency of its supply by the APA
  • ProQuest - Data updates are performed upon receipt of metadata from APA.
    There might be up to a 1-2 day lag period from receipt of the data to when the data appears on ProQuest platform, but usually content is updated as it comes in from the provider.


All additions and new functionality will be incorporated at no additional charge.

Pricing and Ordering



Pricing details are restricted to bone fide users in academic institutions in the UK and Ireland - if you are having trouble accessing the pricing information then please contact Eduserv Help.

Pricing comprises two elements, the Data Fee and the Service Provision Fee. There are different fees for HE and FE;

1. The Data Fee
The data fee is given in US Dollars. Institutions will be invoiced by Eduserv in either pounds (£ UK) with the amount converted at the time when the invoice is raised or by arrangement in US $. Prices exclude VAT.

  • Restricted

    This page is restricted to certain viewers.

    Chest Agreements

    Some information relating to Chest Agreements is restricted . If you belong to an eligible organisation and are having difficulty accessing the information then please contact help@eduserv.org.uk or call 01225 470523. If you can provide us with your IP address or the IP address range for your institution in one of the following formats it will help us to find out what the problem is and to give you access to restricted areas of the website.

    • Single IP
    • Ranges (e.g.
    • CIDR notation (e.g.

2. The Service Provision Fee

There is a choice of Service Providers and fees vary.

Fees are given in UK pounds, with the exception of APA whose price is stated in US dollars.

Service Provision Fees are located Service Providers Fees.

Note: Institutions will be invoiced by Eduserv for both the data fees and service provision in UK pounds with the amount converted from dollars at the time that the invoice is raised.

Payment Terms

On receipt of a completed Order, Institutions will be invoiced for the Agreement year in which the Licence is signed. Please ensure you nominate which currency in which you wish your invoiced to be issued.

In subsequent years, Institutions will be invoiced three months in advance of the anniversary date of the Agreement, on 1 May 2018 and 1 May 2019.

Single year commitments will renew automatically UNLESS cancellation notice has been given before 1 May 2018 or 1 May 2019

There is monthly pro-rata charging for Institutions which become licensed partway through a licence year.

All Purchase Orders must be made out to Eduserv and Eduserv's invoices must be paid within 30 calendar days of the date of the invoice.

Agreement Period

Start date: 1 August 2017

End date: 31 July 2020

Institution Commitment Period

This Agreement is of 3 years duration. Institutions may join the agreement at any time during the agreement period. They will then be committed to the end of the Agreement Period unless they have taken a single year commitment AND provided appropriate cancellation notice.

How to Order

  1. If you are renewing your licence one copy of the order form is required.
  2. If you are adding products to an existing licence or a new subscriber you should complete:

When completed the forms should be returned to:

  1. As a PDF by email: help@eduserv.org.uk
  2. By Fax: 01225 474301
  3. By post to:

    Royal Mead
    Railway Place
    BA1 1SR

along with an Institution Purchase Order for the full amount due plus VAT, made out to ‘Eduserv’.

Licence Information

This Overview provides a general summary of the Agreement. Before committing to buy a Licence, potential subscribers must always read the licence terms, paying particular attention to any special licence conditions.

Licence Type

Site licence with Eduserv APA Licence Terms and Conditions - see licence for details. 

What institutions and library services are allowed to do?

Keep a local cached copy for Educational Purposes


Incorporation of parts of the Licensed Material


Deposit of learning and teaching objects in repositories

See note below

Interlibrary loan


Extend access to partner / affiliate institutions / collaborations*   No

* without prior arrangement through Eduserv and APA

Note: APA adhere to the Fair Use Policy as stated in the APA licence. If a client wishes to use additional APA content for any other purpose they will need to contact the APA's Permission's office.

Who can use the resource?

Overseas (non-UK & Ireland) campuses need to be licensed separately under this agreement. 

On site Remote






Walk-in Users






What can authorised users do?

The resources can be used for Educational Purposes:

  • education
  • teaching
  • distance learning
  • private study
  • academic research
  • administration and management of the Licensee’s educational or research operations


  • See Licence for exclusions and restrictions
  • The resources may not be used for anything other than Educational Purposes
  • Downloading of large amounts of material by authorised users that might be considered ‘systematic’.  

Termination Clauses

Material downloaded under the agreement before its expiry may continue to be used under the same licence conditions as pertain while the agreement exists.

Institutions retain the rights to material produced during the years to which they subscribed. There will be an access fee payable in the event this option is exercised.

Opt out rights and notice period

Those choosing the single year commitment have the right to opt out of the agreement on 31 July 2015 or 31 July 2016 by giving notice of such cancellation on or before 1 May 2015 or 1 May 2016.

Personal Licences

Personal licences are not available.

Service and Support


30 day free trials are available. To arrange a trial please contact Eduserv Help with your IP address range, contact name and contact email address which will be passed to your nominated service provider.

Login Information

This will be provided by your chosen service provider.  

Technical Support

Support will be provided via a single contact or his/her deputy at each Institution. Contact details:


  • psycinfo@apa.org
  • +800-374-2721 or + 202-336-5596
  • 6:30 a.m. and 11:30 p.m. EST or EDT 


First-line support is available in the UK for subscribing institutions.

  • Peru Patel – Sales Support Manager
    0208 447 4171
  • UK office support is available between 9am-5pm Mon-Fri. 
  • Outside of these hours, EBSCO technical support is made available 24/7 and can be reached via their Support Site


Help desk telephone and e-mail support is available to Administrators

  • support@ovid.com
  • phone: 020 3197 6660
  • Telephone and E-mail help is available on a 24-hour basis. One London number is used - 020 3197 6660


Product Documentation

The Service Providers supply a variety of materials to support institutions so that they can maximise usage.


  • Search guides, topic guides, quick reference guides, database documentation, scheduled webinars, individually arranged webinars, training videos, training at conferences. See
  • Print quick reference guides are also available free of charge in quantity for distribution to users by contacting psycinfo@apa.org
  • These materials can also be linked to the learning management system or organization web site without seeking APA’s permission.


  • Various – Ebscos provide posters, flyers, screen savers etc – they require engagement with each requesting customer in order to determine specific requirements.
  • All training material and user guides can be viewed on Ebsco Support Site: http://support.ebsco.com/training/


  • User guides and Quick Reference Cards are available for downloading, as are step-by-step PowerPoint presentations which show how to use Ovid features and functionality to enhance the user’s searching experience. Further details here.


Training and Training Materials


  • Search guides, quick reference guides, topic guides, database documentation, scheduled webinars, individual webinars, training videos, training at conferences. APA will also provide webinars for faculty and students, researchers, clinical or other staff that use the databases - here.

  • Print quick reference guides are also available in quantity for distribution to users by contacting psycinfo@apa.org


  • Onsite training specialists will be made available to subscribing organisations. In addition, Ebsco  provides remote Webex training sessions run throughout the academic calendar.


  • User guides and Quick Reference Cards are available for downloading, as are step-by-step PowerPoint presentations which show how to use Ovid features and functionality to enhance the user’s searching experience. Further details here.


  • Training and consulting is offered in-person and on-site, remotely using webinars.
  • ProQuest has taken the unique decision to offer all sessions in- region, using local language (where appropriate) and in local time zones to ensure the value of the sessions is maximized.
  • ProQuest offers all manner of publicly available recorded webinars and video.

Get in touch

Chest Agreement General


Contact Form